Home Front Podcast – Agents in the firing line: 73,000 complaints later

With a record 73,000 consumer complaints against estate and letting agents in the past year alone, I’m joined on Home Front this week by redress expert Julie Ford to explore what’s fuelling the breakdown in trust between agents and the public.

From ghosted buyers to inflated valuations and broken promises, Julie shares:

Why poor communication is at the heart of most disputes What your rights are if things go wrong during a sale or let How regulation—and even a simple apology—could fix a broken system

Plus: A jaw-dropping real-life case where an unpaid rent bill traced back to – a broken flowerpot…Listen here.